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Cochlear Implants Troubleshooting

At some point, your Childs external equipment may stop working. When this happens, parts or all of your equipment may need to be repaired or replaced. Please keep in mind that you may have back-up equipment (old devices) or your audiologist may have loaner equipment.  It's important to take action immediately when you have a malfunction. 
Please take the following steps:

  1. Locate your Childs back-up unit or contact your audiologist to make an appointment.

  2. Pull out your Childs user manual. Look over the troubleshooting section.

  3. Visit your Childs cochlear implant company’s website. They’ll have troubleshooting tips, guides, and/or videos.

  4. If you cannot fix the problem yourself, call or email your cochlear implant company. They can help you troubleshoot the problem and work out what parts need to be replaced. All companies should have audiologists who can respond to your questions quickly.

Manufacturers Contact:

             Advanced Bionics

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